CYF Complaints Authority Petition

To the House of Representatives.

We the undersigned request the House to;

1. Establish an independent complaints system for Child, Youth and Family (CYF) separate from the Ministry of Social Development.
   1. This be done with full public consultation.
   2. This include Provincial Panels of community members and other specialists from a Social work background.
2. Panels meet as required, to investigate any complaints about the practices, procedures, actions or conduct of all staff working/contracted to CYF.
   1. Investigations be carried out in a fair, just and timely manner.
   2. CYF staff are compelled to cooperate with the Panel under oath or declaration.
   3. Recommendations made by the Panels will be binding on CYF, but not remove other rights of redress available to the complainant.
3. Independent support people are offered who can attend all meetings if desired by clients.
   1. A free phone to register complaints is setup and that confirmation of these is given in writing.
   2. Given the anonymity to make complaints, look into a way of guarding families against malicious complaints.
   3. CYF staff make clients aware of the current standards of conduct, ethics and integrity, and these be publicly displayed in all CYF offices.

Name (Please Print)	Address	Signature

Please Return to: G. Axford, 94 Omoto Valley Road, Kaiata, Greymouth. Before: 30 September 2010

 

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